AT&T 6424D+M podręczniki

At t 6424D+M Dokumentacja (242 strony)

Marka: At-t | Kategoria: Networking | Rozmiar: 1.95 MB |

Angielski

Spis treści

DEFINITY® ProLogix™ Solutions

1

Copyright and legal notices

3

Trademarks

4

Ordering Information

5

Warranty

6

Disclaimer

6

Heritage

6

Contents

7

3Adjuncts 3-1

8

5 Call Center Solutions 5-1

9

6 Wireless Solutions 6-1

10

Appendix A: Features A-1

13

Index IN-1

14

About This Document

15

How to Use This Document

16

How to Order Documentation

19

1 Introduction

21

Supported Applications

22

Application Starter Packages

24

• Networking

25

• Information Management

25

Differences between

26

Hardware

28

Compact Modular Cabinets

29

Software

31

Reliability

32

2 Desktop/Console Solutions

33

Digital DCP Telephones

35

• 6402D telephone

37

• 6408+ telephone

37

• 6408D+ telephone

37

• 6416D+ telephone

38

• 6416D+M telephone

38

• 6424D+ telephone

39

• 6424D+M telephone

39

8400 Series Digital

41

• 8403 telephone

41

• 8405B telephone

41

• 8405B+ telephone

41

• 8405D telephone

42

• 8410B telephone

42

• 8410D telephone

42

• 8411B telephone

42

• 8411D telephone

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• 8434DX telephone

43

9400 Series Digital

46

• 9403 telephone

46

• 9410D telephone

46

• 9434 telephone

47

7300/ATL Series

47

Hybrid Telephones

47

ISDN BRI Telephones

48

• 8520T ISDN BRI telephone

49

• 8528T ISDN BRI telephone

50

Attendant Consoles

56

DEFINITY PC Console

57

3 Adjuncts

59

Power Systems

60

• Magic On Hold Systems

61

Headsets

62

Audio and Visual Paging

63

Alerts and Sensors

63

External Speakerphones

64

Security Devices

64

~ Access Security Gateway Key

65

• Remote Port Security Device

66

~ most expensive calls

68

~ longest duration calls

68

• Call Accounting System NT

69

4 Messaging/Voice Response

71

Messaging Systems and

72

Call Coverage

72

Messaging Integration

73

DEFINITY AUDIX

78

INTUITY AUDIX Features

79

INTUITY Message Manager

83

DEFINITY AUDIX Features

87

INTUITY CONVERSANT

90

Octel 100

92

5 Call Center Solutions

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• CentreVu Virtual Routing

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• CentreVu Advocate

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CentreVu Supervisor

98

CentreVu Explorer II

100

• Efficient ANI Analysis

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• Customer Classification

101

• Abandon Caller Analysis

101

2) Incoming Lines 6) Queues

104

Basic Call Management System

107

Requirements

110

Call Center Basic

111

Call Center Deluxe

112

Call Center Elite

113

CentreVu Virtual Routing

114

• Accumulated time waiting

115

CentreVu Advocate

116

• Predicted Wait Time

117

• Least Occupied Agent

117

• Percent Allocation

118

6 Wireless Solutions

121

Figure 3. TransTalk 9000

122

Long Range Mobility Solutions

124

Starter Application Package

129

Solutions

131

Server-Based Solutions

132

Third-Party Applications

133

• Intuition ™

134

~ enhanced User Interface

134

• Fast Call® Agent 3.0

135

• PassageWay Service Provider

136

• Phonebook

138

• Log Manager

138

• Script Editor

138

PassageWay Service Provider

139

• SNAP Connection

144

• Commence™

145

• PhoneLine®

146

Telecommuting/Virtual Office

147

Remote Call Coverage/

148

Calls (Telecommuting Access)

148

Personal Station Access

148

Pipeline 15

149

DEFINITY Extender

150

System Management Terminal

154

• Scheduler

157

• Event Log

157

• Job Viewer

157

• Button Label Printing

157

• Add User Wizard

157

Terminal Administration

160

Scheduling

163

Basic Reporting

164

Performance Measurements

165

Call Charge Information

167

Call Detail Recording

168

Call Detail Recording Devices

170

Call Accounting Systems

170

Security

172

10 Trunking and Networking

173

Networks

177

QSIG Global Networking

179

World Class Routing

180

Network Management Features

182

Automatic Route Selection

183

Automatic Alternate Routing

183

Generalized Route Selection

184

Facility Restriction Level

185

Authorization Codes

186

Trunk Group Circuits

187

T1 Interfaces

190

TCP/IP Interfaces C-LAN

191

Internet Protocol (IP) Trunk

191

Integrated Services

192

Digital Network

192

Centralized Attendant Service

194

Main/Satellite/Tributary

195

Electronic Tandem Network

196

Multimedia Communications

197

A Features

201

Automatic Routing Features

202

Basic Features

203

Call Center Features

212

Hospitality Features

214

Private Networking Features

215

• QSIG Path Replacement

217

• Transit Counter

217

• Uniform Dial Plan

217

Trunk Group Features

218

B Documentation Library

219

Operations

220

DEFINITY Adjuncts

223

Guide Builder

224

Telephones

226

B Telephones

228

Numerals

229

Index A

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Index B

231

Index C

232

Index D

233

Index E

234

Index G

235

Index L

236

Index N

237

Index Q

238

Index S

239

Index T

240

Index U

241

Index W

242

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