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'(),1,7<(QWHUSULVH&RPPXQLFDWLRQV6HUYHUConsole Operations Quick Reference555-230-890Issue 4July 2001

Console operations6 DEFINITY ECS Console Operations Quick Reference Figure 3. DXS selector consoleThe following list items correspond with the callout

Basic operationIssue 4 July 2001 7 Handset cradle — This is where you place the handset when it is not in use. If you use a headset, the handset

Console operations8 DEFINITY ECS Console Operations Quick Reference DXS/BLF buttons — These are known as the direct extension select/busy lamp field

Basic operationIssue 4 July 2001 9 The trunk group select buttons have 3 status lamps associated with each button. Control — This lamp is on if th

Console operations10 DEFINITY ECS Console Operations Quick Reference rt — Return Call. Indicates that a call transferred to another telephone or par

Basic operationIssue 4 July 2001 11 Activate the consoleTo use the attendant console, you first must activate the console by performing the followi

Console operations12 DEFINITY ECS Console Operations Quick Reference Answer callsTo answer calls:1. A call comes in to the console: You hear a 1-burs

Basic operationIssue 4 July 2001 13 You are disconnected from the call. The call appearance lamp goes off. The display goes blank. The Positio

Console operations14 DEFINITY ECS Console Operations Quick Reference Making a call to an outside number requires an outgoing trunk. You can access an

Basic operationIssue 4 July 2001 15 4. Dial the outside number, and listen for call progress tones. If you hear: Ringback tone and the call is ans

Copyright 2001, Avaya IncAll Rights ReservedNoticeEvery effort was made to ensure that the information in this book was complete and accurate at the t

Console operations16 DEFINITY ECS Console Operations Quick Reference This feature is activated automatically after you answer an incoming call if you

Basic operationIssue 4 July 2001 17 3. After the person answers, press the SPLIT SWAP button to alternate between the original call and the new cal

Console operations18 DEFINITY ECS Console Operations Quick Reference c. While alternating between calls using the SPLIT SWAP button, you may want to d

Basic operationIssue 4 July 2001 19 Auto Start and Don’t Split Auto Start is an administrable feature that allows you to initiate a phone call by p

Console operations20 DEFINITY ECS Console Operations Quick Reference Class of restrictionWhen users request that you place long-distance or even local

Basic operationIssue 4 July 2001 21 Night ServiceThe Night Service feature prevents calls from terminating at the attendant console. Calls to the a

Console operations22 DEFINITY ECS Console Operations Quick Reference Feature operationThis section contains user operation for features used from an a

Feature operationIssue 4 July 2001 23 The following is a typical scenario for answering overflow attendant console calls from a backup telephone:1.

Console operations24 DEFINITY ECS Console Operations Quick Reference Busy VerificationThe Busy Verification feature allows attendants and backup telep

Feature operationIssue 4 July 2001 25 Call ForwardingThere are two Call Forwarding features you can activate and cancel for any extension: Call For

ContentsIssue 4 July 2001 iiiConsole operations 1 About this document 1Assumptions 1Conventions 2Related documents 3 Basic operation 4Console la

Console operations26 DEFINITY ECS Console Operations Quick Reference 5. Press the RELEASE button. The call appearance lamp goes off. The display goe

Feature operationIssue 4 July 2001 27 Call ParkThe Call Park feature allows you to put a call on hold and then retrieve the call from any other tel

Console operations28 DEFINITY ECS Console Operations Quick Reference ConferenceThe Conference feature allows you to set up a conference call for up to

Feature operationIssue 4 July 2001 29 Crisis AlertThe Crisis Alert feature provides a visual, audible, and printed record when users place a call t

Console operations30 DEFINITY ECS Console Operations Quick Reference 7. Press the POS BUSY button. The Pos Busy lamp goes off. The Position Availabl

Feature operationIssue 4 July 2001 31 Hold You can place callers on hold to answer other calls or to find information for the caller. You can have

Console operations32 DEFINITY ECS Console Operations Quick Reference Integrated DirectoryThe Integrated Directory feature allows you to find user exte

Feature operationIssue 4 July 2001 33 IntrusionThe Intrusion feature enables you to interrupt a user’s call to deliver an urgent message or telepho

Console operations34 DEFINITY ECS Console Operations Quick Reference 4. Press the RELEASE button. If the called station is analog, the calling person

Feature operationIssue 4 July 2001 35 To use Loudspeaker Paging with paging buttons:1. Press an idle paging zone button. If the desired paging zone

Contentsiv DEFINITY ECS Console Operations Quick ReferenceOverride 36Recall 37Serial Calling 38Transfer 39Trunk Identification 42Index 43

Console operations36 DEFINITY ECS Console Operations Quick Reference OverrideThe Attendant Override of Diversion feature allows you to bypass these fe

Feature operationIssue 4 July 2001 37 RecallThe Attendant Recall feature allows callers, who are part of a conference or two-party call being held

Console operations38 DEFINITY ECS Console Operations Quick Reference Serial CallingThe Serial Calling feature allows incoming trunk calls that you hav

Feature operationIssue 4 July 2001 39 7. Answer the recall. You are reconnected to the caller. The call appearance lamp stops flashing, but remai

Console operations40 DEFINITY ECS Console Operations Quick Reference To transfer a call:1. Answer the incoming call. Tell the calling person that you

Feature operationIssue 4 July 2001 41 c. If the called person does not want to talk to the calling person, does not answer, or the number is busy,

Console operations42 DEFINITY ECS Console Operations Quick Reference Trunk IdentificationThe Trunk Identification feature allows you to use the attend

Issue 4 July 2001 43INIndexA activate the console, 11 administrable features, 10 alarms, 8 answer calls, 12 assumptions, 1 Attendant Auto Start, 10

Index44 DEFINITY ECS Console Operations Quick ReferenceR Recall, 37 related documents, 3 release, 15 S security, 39 selector console, 6, 12 Serial Cal

We’d like your opinion.We welcome your feedback on this document. Your comments can be of great value in helping us improve our documentation.DEFINITY

Issue 4 July 2001 1 Console operationsAbout this documentThis document contains basic telephony procedures for using a 302-series attendant console

Console operations2 DEFINITY ECS Console Operations Quick Reference ConventionsThe following conventions are used in this document: Buttons you press

About this documentIssue 4 July 2001 3 — Busy tone — a slow on-off-on-off tone you hear when the person you are calling is busy.— Reorder tone — a

Console operations4 DEFINITY ECS Console Operations Quick Reference Basic operationConsole layoutThe Attendant Consoles and DXS Selector Console are s

Basic operationIssue 4 July 2001 5 Figure 2. Model 302C/D attendant console1. Handset 8. Display2. Handset cradle 9. Select button3. Activate butto