AT&T CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration Podręcznik Użytkownika Pobierz pdf (Strona 4)

CentreVu

CMS R3V8 High Availability User Guide

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3: User Scenarios . . . . . . . . . . . . . . . . . . . . . . 3-1

Agent Trace - Modification . . . . . . . . . . . . . 3-1

Base Load Upgrades with High Availability . . . . . . . . 3-1

Call Work Codes . . . . . . . . . . . . . . . . . 3-2

Change Agent Skills. . . . . . . . . . . . . . . . 3-2

Custom Reports . . . . . . . . . . . . . . . . . 3-2

Designer Reports. . . . . . . . . . . . . . . . . 3-3

Dictionary Changes . . . . . . . . . . . . . . . . 3-4

Exceptions . . . . . . . . . . . . . . . . . . . 3-7

External Call History - Turning on and off. . . . . . . . . 3-8

Forecast Data Storage Allocation Administration . . . . . . 3-9

Forecasting Report Data, Administration . . . . . . . . . 3-9

Main Menu Additions . . . . . . . . . . . . . . . 3-10

Printers . . . . . . . . . . . . . . . . . . . . 3-10

Scripting . . . . . . . . . . . . . . . . . . . 3-10

Shortcuts . . . . . . . . . . . . . . . . . . . 3-10

Split/Skill Call Profile Setup . . . . . . . . . . . . . 3-11

Synchronizing the CMS servers after turning

Data Collection On/Off . . . . . . . . . . . . . . . 3-12

Timetables – Running only on the Primary server . . . . . . 3-16

Timetables – Running on both Primary and Secondary servers . 3-17

Timetables – Global edits to change server ownership . . . . 3-18

Users - Adding or modifying . . . . . . . . . . . . . 3-20

Users - Removing . . . . . . . . . . . . . . . . 3-20

Users - Setting User Passwords. . . . . . . . . . . . 3-21

VDN Call Profile Administration . . . . . . . . . . . . 3-21

Visual Vectors - Vector Changes. . . . . . . . . . . . 3-22

4: High Availability Backup & Restore Strategy. . . . . . . . . . . . . 4-1

High Availability Backup Strategy. . . . . . . . . . . . . 4-1

Synchronizing after an unscheduled outage of the

Primary CMS server . . . . . . . . . . . . . . . . 4-1

Synchronizing after an unscheduled outage of the

Secondary CMS server . . . . . . . . . . . . . . . 4-2

AT&T CentreVu Release 3 Version 8 High Availability Connectivity, Upgrade and Administration Podręcznik Użytkownika Strona 4