AT&T Definity Callmaster II Instrukcja Użytkownika Pobierz pdf (Strona 19)

Any EAS agent can be logged into up to 20 skills simultaneously. Each of these

agent’s skills will have a skill level (1 – 16) used for Expert Agent Distribution call

routing.

Agent Login (EAS)

To log in: 1 Press if there is an Abbreviated Dialing (AD)

button with the login access code stored on it. (The AD

button can also store an EAS login-ID number or an

EAS password.)

or Press an idle call appearance button and dial the

2 Dial your login-ID number. (If you hear a

confirmation tone, skip the next step.) [dial tone]

3 Dial your password [confirmation tone]

• The answering position is now staffed

• The agent is automatically placed in Aux-Work

mode

• The light next to goes on steadily

• The agent’s display shows the set of skills he/she

is logged into.

Aux-Work

➤

The agent will see a “+” sign” on the display if the

agent’s set of skills will not fit on the display

screen. In this case, the agent should use the

VuStats feature.

➤ If a listed skill has an “*” after it, it means that

skill is assigned but the agent could not be logged

in. The agent should report this to you.

4 Press

5 Press or to be available to answer

ACD calls. (If the voice terminal is not equipped with

either of these feature buttons, the agent should dial

the Auto-In or Manual-In access code.)

Note: If a message is waiting for this particular

agent login-ID, he/she will hear the EAS login-ID

message waiting tone instead of confirmation tone

once he/she has successfully logged in.

Release

Auto-In Manual-In

1 2 ... 14 15 16 17 18 19 20 21 22 23 24 ... 45 46

Brak uwag

AT&T Definity Callmaster II Instrukcja Użytkownika Strona 19