AT&T CentreVu CMS Administration Instrukcja Obsługi Pobierz pdf (Strona 105)

Database Tables

CentreVu®

CMS Open Database Connectivity

Agent Database Items 3-47

CONFERENCE

The number of times the agent completed

a conference; that is, pushed the

conference key a second time).

Available on Generic 2.2 and Generic 3

switches.

C smallint

(dagent,

hagent);

integer

(magent,

wagent)

2 bytes

(dagent,

hagent);

4 bytes

(magent,

wagent)

DA_ABNCALLS The number of direct agent ACD calls

that were abandoned by callers while in

queue or ringing the agent’s voice

terminal. Includes calls considered

abandoned because their talk time was

less than the phantom abandon call timer.

Requires a Generic 3 switch with the

ASAI or EAS feature for direct agent

calling.

C smallint

(dagent,

hagent);

integer

(magent,

wagent)

2 bytes

(dagent,

hagent);

4 bytes

(magent,

wagent)

DA_ABNTIME The amount of time DA_ABNCALLS

were waiting in queue or ringing before

being abandoned. Includes the time until

the agent releases the call for phantom

abandoned calls.

Requires a Generic 3 switch with the

ASAI or EAS feature for direct agent

calling.

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

DA_ACDCALLS The number of direct agent ACD calls

that the agent answered.

Requires a Generic 3 switch with the

ASAI or EAS feature for direct agent

calling.

DA_ACDCALLS includes

DA_RELEASE.

C smallint

(dagent,

hagent);

integer

(magent,

wagent)

2 bytes

(dagent,

hagent);

4 bytes

(magent,

wagent)

DA_ACDTIME The amount of talk time of all

DA_ACDCALLS (does not include

HOLDTIME).

Requires a Generic 3 switch with the

ASAI or EAS feature for direct agent

calling.

C integer;

smallint in

hagent

table

4 bytes;

2 bytes in

hagent

table

Database Item Description

Data

Type

Column

Type

Length

1 2 ... 100 101 102 103 104 105 106 107 108 109 110 ... 267 268

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