AT&T CentreVu CMS Administration Instrukcja Obsługi Strona 118
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Oceniono. / 5. Na podstawie oceny klientów
Database Tables
CentreVu®
CMS Open Database Connectivity
Agent Database Items 3-60
TI_AUXTIME1-9
The amount of time the agent spent in
AUX with reason codes 1-9. “TI_” time is
only stored for the skill logged in to the
longest. “TI_” time needs to be summed
across the skills the agents may log in to,
in case the login order changes during
the collection interval.
Requires an ECS with the EAS feature.
C integer 4 bytes
TI_AVAILTIME The amount of time during the collection
interval that the agent was in the
available state for split/skill or direct agent
ACD calls in any split/skill. TI_AVAILTIME
is recorded for the split/skill that was the
OLDEST_LOGON.
For a non-EAS operation, if an agent
logged into multiple splits and is in AUX
mode in one split and is available for ACD
calls in another split, the agent will accrue
I_AVAILTIME for the split in which the
agent is available and TI_AVAILTIME in
the split logged into the longest.
NOTE: “TI_” time is only stored for the
split/skill the agent has been logged into
the longest. “TI_” time needs to be
summed across the splits/skills the
agents may log in to, in case the logon
order changes during the collection
interval.
C integer;
smallint in
hagent
table
4 bytes;
2 bytes in
hagent
table
Database Item Description
Data
Type
Column
Type
Length
- CentreVu 1
- OpenLink 4
- Overview 0 9
- Organization of Document 0 9
- Audience 0 10
- Terminology 0 11
- Related Documents 0 12
- General Information 1 13
- ODBC Feature 1 13
- Additional 14
- Information on 14
- Permissions: 15
- Field Display: 15
- Definition 1 16
- Data Access 16
- Through ODBC 16
- Structured Query 17
- Language (SQL) 17
- CMS ODBC 17
- Uses for ODBC 18
- Requesting Data 18
- Using ODBC 18
- Overview 2 19
- ODBC Driver 2 20
- Introduction 2 22
- Requirements 22
- Installation 22
- Installing ODBC 23
- Version 3.0 23
- Version 3.2 27
- OpenLink Session Rules Book 30
- Configuration Utility 30
- Server Utilities 2 32
- Client Installation 2 33
- Procedure 34
- Test ODBC 36
- Connectivity 36
- Build an ODBC 37
- Application 37
- Windows NT 3.51 39
- Installation 2 39
- Windows 95, 98 39
- Windows NT 4.0 39
- Install Clients from 40
- ODBC Driver 41
- Administration 41
- Data Source 42
- Administrator 42
- Dialog Box—With 42
- Version 3.2 ODBC 42
- Define Data 43
- ODBC Data Source 43
- Windows 44
- Add System Data 45
- Sources Procedure 45
- Add Login ID 46
- Based Data 46
- Remove a Data 46
- Configure a New 47
- ODBC Data 47
- Input Fields 2 49
- Administer 51
- ODBC Options 51
- View Installed 52
- ODBC Drivers 52
- Connect to and 53
- Access Data 53
- Result 2 54
- Disconnect from 54
- Troubleshooting 2 55
- Client Trace 2 56
- Messages 56
- Troubleshooting 2-39 57
- Troubleshooting 2-40 58
- Chapter 3: Database Tables 59
- Database Item 60
- Index Database 60
- Data Types 3 61
- Call-Based Data 3 61
- Interval-Based 61
- Column Types 3 62
- Reference Tables 62
- Database Logic 63
- Structure 63
- Circular Structure 3 64
- Database Table Names 3 65
- Split/Skill Database Items 3 67
- Agent Database Items 3 99
- CentreVu® 100
- DEFINITY 115
- Informix 117
- ECS Cross 121
- Reference 121
- Trunk Group Database Items 3 125
- Trunk Group 126
- Database Items 126
- Trunk Database Items 3 139
- Trunk Database 140
- Vector Database Items 3 146
- Vector Database 147
- DEFINITY ECS R6 150
- VDN Database Items 3 158
- VDN Database 159
- Overview 3 177
- Call Work Codes 177
- Login/Logout 180
- Agent Trace Database Items 3 184
- Current Day 189
- Configuration 189
- Forecast 189
- Forecast Report 191
- Call Record Database Items 3 194
- Data Collection 205
- Period Database 205
- Archiver 206
- Execution Status 206
- Customer Log Database Items 3 208
- Agent Group Database Items 3 209
- Synonyms Database Items 3 210
- ACD Shifts Database Items 3 212
- Database Items 3 213
- Exceptions 214
- Disk Full 217
- Split/Skill 218
- VDN Exceptions 221
- Malicious Call 223
- Trace Exceptions 223
- Glossary 227
- Rolling ASA 232
- Basic Call Management System 232
- Basic Rate Interface 232
- Best Service Routing 232
- Microsoft 236
- No records found 236
- Expected Wait Time 239
- DEFINITY® 239
- Inbound Call Management 241
- Information Indicator 241
- Maintenance Busy 244
- Multiple Call Handling 244
- Outbound Call Management 246
- Open Database Connectivity 246
- Price Element Code 247
- Acceptable Service Level 247
- Commands 255
- VDN of Origin Announcement 256
- Voice Response Unit 257
- How Are We Doing? 267
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