AT&T CentreVu CMS Administration Instrukcja Obsługi Strona 250
- Strona / 268
- Spis treści
- ROZWIĄZYWANIE PROBLEMÓW
- BOOKMARKI
Oceniono. / 5. Na podstawie oceny klientów
CentreVu
CMS Open Database Connectivity
GL-24
RING
An agent state in which a call rings at an agent’s voice terminal after
leaving the queue and before the agent answers the call. (
This agent
state is available only with Generic 2.2, and with Generic 3 and ECS
.)
A trunk state in which a call is ringing at the agent’s voice terminal.
Rolling ASA Rolling ASA is a running weighted average calculation without regard to
any interval boundaries. A rolling ASA calculated by the switch or ECS
can be used, beginning with R3V4 CMS, for vector routing. Rolling ASA
is calculated on the G3V4 switch, and the ECS, and sent to R3V4 and
later CMS releases.
An additional Rolling ASA calculated by the switch is also available as a
real time database item for G3V4 and later G3 switches.
RONA See
Redirect On No Answer
.
Run A CMS action that starts the process for the given window.
Screen-Labeled Key
(SLK)
The first eight function keys at the top of your keyboard that correspond
to the screen labels at the bottom of your terminal screen in
CentreVu
CMS. The screen labels indicate the function each key performs.
Scrolling Moving backward and forward within a window in CMS.
Second Threshold A graph term for the upper limit you enter for a particular condition in a
graph report. When this limit is met, the bar(s) change color/intensity,
indicating that a possible Warning condition exists.
Secondary Split/Skill (G3
Vectoring, G2.2 EAS)
The second split/skill the call queues to in a VDN is called the secondary
split/skill.
Skill Group (Generic 2.2
EAS)
A group of ten skills. Each consecutive ten skills ending with digits 0
through 9 constitute a skill tens group. For example, skills 10-19 form a
skill tens group, as do skills 340-349.
Secondary Skill Skills assigned to an agent. Secondary skills are the areas in which the
agent does not have extensive expertise, or is not the agent’s preference.
(Used in G3V2 through G3V4 with EAS.)
See
Agent Skill, Skill Level.
Secondary Window A user window that is generated from a primary window. Secondary
windows can be moved, sized, or scrolled and do not count in the user
window count.
- CentreVu 1
- OpenLink 4
- Overview 0 9
- Organization of Document 0 9
- Audience 0 10
- Terminology 0 11
- Related Documents 0 12
- General Information 1 13
- ODBC Feature 1 13
- Additional 14
- Information on 14
- Permissions: 15
- Field Display: 15
- Definition 1 16
- Data Access 16
- Through ODBC 16
- Structured Query 17
- Language (SQL) 17
- CMS ODBC 17
- Uses for ODBC 18
- Requesting Data 18
- Using ODBC 18
- Overview 2 19
- ODBC Driver 2 20
- Introduction 2 22
- Requirements 22
- Installation 22
- Installing ODBC 23
- Version 3.0 23
- Version 3.2 27
- OpenLink Session Rules Book 30
- Configuration Utility 30
- Server Utilities 2 32
- Client Installation 2 33
- Procedure 34
- Test ODBC 36
- Connectivity 36
- Build an ODBC 37
- Application 37
- Windows NT 3.51 39
- Installation 2 39
- Windows 95, 98 39
- Windows NT 4.0 39
- Install Clients from 40
- ODBC Driver 41
- Administration 41
- Data Source 42
- Administrator 42
- Dialog Box—With 42
- Version 3.2 ODBC 42
- Define Data 43
- ODBC Data Source 43
- Windows 44
- Add System Data 45
- Sources Procedure 45
- Add Login ID 46
- Based Data 46
- Remove a Data 46
- Configure a New 47
- ODBC Data 47
- Input Fields 2 49
- Administer 51
- ODBC Options 51
- View Installed 52
- ODBC Drivers 52
- Connect to and 53
- Access Data 53
- Result 2 54
- Disconnect from 54
- Troubleshooting 2 55
- Client Trace 2 56
- Messages 56
- Troubleshooting 2-39 57
- Troubleshooting 2-40 58
- Chapter 3: Database Tables 59
- Database Item 60
- Index Database 60
- Data Types 3 61
- Call-Based Data 3 61
- Interval-Based 61
- Column Types 3 62
- Reference Tables 62
- Database Logic 63
- Structure 63
- Circular Structure 3 64
- Database Table Names 3 65
- Split/Skill Database Items 3 67
- Agent Database Items 3 99
- CentreVu® 100
- DEFINITY 115
- Informix 117
- ECS Cross 121
- Reference 121
- Trunk Group Database Items 3 125
- Trunk Group 126
- Database Items 126
- Trunk Database Items 3 139
- Trunk Database 140
- Vector Database Items 3 146
- Vector Database 147
- DEFINITY ECS R6 150
- VDN Database Items 3 158
- VDN Database 159
- Overview 3 177
- Call Work Codes 177
- Login/Logout 180
- Agent Trace Database Items 3 184
- Current Day 189
- Configuration 189
- Forecast 189
- Forecast Report 191
- Call Record Database Items 3 194
- Data Collection 205
- Period Database 205
- Archiver 206
- Execution Status 206
- Customer Log Database Items 3 208
- Agent Group Database Items 3 209
- Synonyms Database Items 3 210
- ACD Shifts Database Items 3 212
- Database Items 3 213
- Exceptions 214
- Disk Full 217
- Split/Skill 218
- VDN Exceptions 221
- Malicious Call 223
- Trace Exceptions 223
- Glossary 227
- Rolling ASA 232
- Basic Call Management System 232
- Basic Rate Interface 232
- Best Service Routing 232
- Microsoft 236
- No records found 236
- Expected Wait Time 239
- DEFINITY® 239
- Inbound Call Management 241
- Information Indicator 241
- Maintenance Busy 244
- Multiple Call Handling 244
- Outbound Call Management 246
- Open Database Connectivity 246
- Price Element Code 247
- Acceptable Service Level 247
- Commands 255
- VDN of Origin Announcement 256
- Voice Response Unit 257
- How Are We Doing? 267
Powiązane produkty i podręczniki dla Oprogramowanie AT&T CentreVu CMS Administration
(650 strony)
(6 strony)SBS Cables de red manuales de usuario
La lista de productos de SBS Cables de red contiene 2 manuales de usuario para 2 seleccionados. Todas las guías de usuario en pdf están disponibles para descargar o ver en línea.
Komentarze do niniejszej Instrukcji